01950202| Datasheet

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Quality and Environment Quality and environment
1 1.1 Quality policy General

Our basic corporate goals and commitment to total quality are set down in our quality policy. Extract from the EPCOS quality policy The quality of our products and services is an essential part of our corporate strategy, whose paramount aim is total customer satisfaction. Consistent application of a quality management system results in flawless products and a high level of user benefit from our components. Our quality management system always reflects the most stringent international standards. Corporate goals Our aim is to play a leading role among the world's most competitive companies in electronic components. All quality management measures are geared to optimum customer benefit. They include: Mastery of processes Continuous improvement programs to narrow process tolerances, and to increase quality and yield. Enhanced productivity Continuous optimization of material, capital and human resources. Promotion of innovation Putting customer benefit first in every product we design. Determining customer needs
in partnership with customers, and rapid implementation of agreements. The EPCOS quality management system, which is documented in the new edition of the companywide EPCOS Quality Management Handbook, is designed to support this strategy. It is the basis for planned certification of all EPCOS plants during the coming years to the ISO/TS 16949 standard issued in 2002. An overview of the current status of certification will be found at the EPCOS website (www.epcos.com/quality). All facilities of EPCOS' Ceramic Components Division are currently certified to ISO 9001 or ISO 9002 and to QS 9000, ISO/TS 16949 or VDA 6.1.

1.2

Quality assurance

The required measures and regulations for quality assurance are documented in instructions on operations and procedures; the effectiveness and adequacy of the QA system are regularly checked in internal audits.

1.3

Quality programs

Project-oriented improvement programs pursuing the strategic objective of zero defects are set up and conducted by specialist teams.

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